Yealink Handset User Guide

Yealink Handset User Guide

















Group Shape To ImageAbout this guide

This instruction guide describes the standard functions for all Yealink phones. Actual displayed buttons may vary, depending on the Service Pack and model which has been assigned to the user.



Phone Interface:

Line Keys

Group Shape To ImageYour assigned extension is located as the first line key on the phone. (9551 in this example)



Additional line keys (Huddle Phone in this example) down the left side are status indicators of your colleagues, they will change in status when they are on a call. (These may have to be configured by your Administrator). You can also dial these contacts directly by pressing the associated button.






Softkeys

The softkeys at the bottom of the screen will change, depending on the status of the call.

If you have been assigned to a call centre you will have one additional key available, Login.


Call log – Allows to review Missed/Placed/Received Calls

Log in – Allows you to Log in to a queue if assigned

Pull Call – Transfers an active call from Desktop/Mobile Communicator

More – Provides additional options


DND – Blocks direct incoming calls

Direct Call Handling

These instructions will allow you to perform the direct call handling required for everyday operations.


Action

How To


New Call

Handset - Pick up Handset > Dial number > Send Speaker – Dial number> Press Speaker

Headset – Dial number > Press Headset



Answer Call

Handset – Pick up Handset Speaker – Press speaker Headset – Press Headset




Attended Transfer

When on a call > Press Transfer - this will put the call on hold> Enter number you want to transfer to > Send >

Wait for destination to answer > Press Transfer. Or

Press Line key Wait for destination to answer > Press Transfer.


Blind Transfer

When on a call > Press Transfer - this will put the call on hold>

> Enter number you want to transfer to > Ok > Press B Transfer




Conference Call

When on a call > Press Conference this will put the call on hold > Enter number you want to conference in > Send >

(You cannot conference in line keys)

Wait for destination to answer > Press Conference.

If the person who initiates the conference call ends the call, all parties will be dropped.






Park Call

The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone

When on a call > Press More > Park > Press Ok to park it against your extension Or

Press additional line key

Or

Enter another extension and Park






Retrieve Parked Call

Press Retrieve to retrieve a call parked against your extension Or

Press line key with flashing red light Or

Dial *88 and the extension where the call was parked.

Pick up call ringing at another extension

Press line key with flashing red light or icon



Check Voicemail

Voicemail is indicated by a  icon on the top line of your phone. Press the Message button on the phone to listen.



Basic Troubleshooting Guide




Problem


Recommended Action


No Display
  1. Ensure device is connected to a power source
  2. Ensure ethernet cable is connected to POE networking device

No audio from handset
  1. Ensure handset it connected to telephone
  2. Check volume

No audio from headset
  1. Ensure headset it connected to telephone
  2. Check headset volume


Dialled number not in service
  1. Check phone registration
  2. Verify B party by calling from another phone

Not receiving calls from a queue

Press the  button or softkey


If you still experience issues after following the troubleshooting steps above, please request support from your Administrator.

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