Login:

Enter email and password provided by your service provider.

1. If you enter incorrect email address you will be provided with a 6- digit validation code screen, Simply click use different email address and try again otherwise contact your service provider to validate your email address has been set up for WebEx
2. If you have forgotten your password, click forgot password and WebEx will send an email to start the process

Navigation:

Status and Settings

1. Allows you change status of availability to other WebEx Contacts you have added.
2. Update theme, noise cancelling options

Contacts

8. Can be grouped as needed
9. To add contact click plus add contact.
10. Staff members can be added by name
11. External contacts can be added via create contact
12. Or email address if they use WebEx as well
13. Contacts of WebEx will update status,
14. If the end user has not made any activity, for 15 minutes the icon will default to grey.

Call history 

12. By default, will show all call history
13. If the contact is highlighted that means you have an outstanding call back, clicking the info icon will show when the call was missed.
14. Otherwise click missed calls to filter for missed calls
15. Right clicking on a number that has no name will allow you to save as a contact.

Voicemail

17. If you have selected to collect voicemail from phone or WebEx, the icon will have a number against it for voicemail not yet actioned.
18. To listen click number/contact name and press play.
19. To have voicemail emailed Click Call Setting > Additional Controls > Voicemail
20. To update greeting click call icon and follow audio prompts
21. If your mailbox has had pin enabled, you will be asked to set it before proceeding. Pin needs 6 digits and not a string of numbers ie 123456 or doubles 112233 or your extension

Call Handling

Making Call

Click Dial pad icon, then enter phone number or name of contact as needed then press telephone icon

Answering Call

If choose to Decline the call one of the following actions may happen

2. A direct call will go to your voicemail or call forward busy destination
3. A call from a Hunt Group will continue to look for other teams members
4. A call from a Call Queue will continue look for other teams and will return if configured to do so.

Active Call Controls

The active call control window controls will change depend on the state of the call.

7. Mute will suppress the audio of your microphone
8. Share will show if the end user is WebEx user
9. Keypad will allow you to enter further for an IVR etc
10. X  will terminate the active call
11. If Hold is selected the window will present

1. To reconnect press 
2. A held call cannot be disconnected by closing the window

8. Park will hold the call in another location with announcement/displayed of extension where it is Parked.

1. To get call back press Call Retrieve or
2. Click Call retrieve and enter extension announced/displayed

9. Transfer will hold the call once the destination commences ringing

3. Press Transfer enter number or contact
4. If you don’t want to wait for party answer, click
5. Otherwise wait and introduce as needed, then click
6. If the other rejects call, press X  and resume held call

10. Conference will hold the call once the destination commences ringing

3. Press Conference enter number or contact
4. Wait and introduce as needed, then click
5. To add more people repeat above step
6. If you leave the Conference all parties will be disconnected

     

Call Queue Members

If you have been assigned to a queue, to receive calls you will need to make yourself available via Call Center menu.

To access this Click Call Preferences > Queue Setting

12. If you misses 3 consecutive calls from the queue you will be set to unavailable.
13. If you go offline you will go unavailable