Access 4 - MS Teams basic user guide
Answering a Call
Click the phone pickup icon to answer the call with Audio.
Click the phone down icon to reject the call.
Checking your Voicemail
Click on Voicemail.
Voicemails will be displayed in chronological order, click on the name or number.
Making a Call
If the number, you wish to dial is in your contacts click the contacts button at the top of the window and search for who you wish to call.
You can click the phone icon or click on their name and click on their phone number to dial them directly.
Select More Options … in your call window and choose Hold. Everyone in the call will be notified that they've been put on hold, and you can continue your call by clicking Resume.
Transfer a Call
A Blind Transfer will transfer the call to the recipient immediately. Consult Then Transfer
allows you to speak with the recipient and announce the call before completing the transfer.
BLIND TRANSFER: Select More Options > Transfer in your call controls. Then, type the name of the person you want to transfer the call to and select them. To transfer to an external number, type in the 10-digit number you would like to call. To finish, select Transfer.
CONSULT THEN TRANSFER: Select More Options > Transfer in your call controls. Under Choose a Person to Consult, type the name of the person you want to transfer the call to and select them. To transfer to an external number, type in the 10-digit number you would like to call. To complete the transfer, select Transfer.
TRANSFER TO VOICEMAIL: Select More Options > Transfer in your call controls. Then, type the name of the person you want to transfer the call to and select them. To transfer to a voicemail, select Work Voicemail from the pull-down menu. To finish, select Transfer.
Call Parking
Call parking will put the call on hold so it can be picked up by another device by using a pickup code.
Parking a call:
Click the more actions … in the call
window and select Park Call
The screen will give you a call park code and allow you to copy the code to send to someone.
Picking up a parked call:
Navigate to the calls section of Teams.
Click the parker calls button and enter the parked call code.
Call Queues
If you are a member of a call queue, you may be able to log out of it when required.
Under your settings menu, click on calls and scroll to the bottom to see your call queues.
You will be able to toggle yourself in and out of the queue.
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