Call Transfer Overview

Call transfer is an in-call feature that allows the users to transfer current calls from their phones to another phone number or extension. This topic describes the call transfer types, and call transfer options.

Call transfer types

There are two scenarios to transfer a call:

1. Attended Transfer: An attended transfer, also called consult transfer or warm transfer, allows the transferor to consult with the transfer recipient before transferring a call, such as the assistant can confirm with the executive whether he is free to answer the call before transferring the call.

When on an active call simply press the Transfer Key found on your Soft Keys, and then either press the extension Key or Dial the number you want to transfer the call to.
Once the other party answers to complete the transfer simply press the Transfer key again or Hangup the call.

During the transfer process your Soft Key will change to the following;
Transfer: when pressed this will complete the Transfer.
Swap: when pressed it will toggle between the two active calls (the Caller and the Executive)
Conference: This will join al parties together in a conference call. 
End: This will disconnect the Executive so you can return to the Caller.

2. Blind Transfer: A blind transfer, also called cold transfer, allows the transferor to transfer a call to transfer recipient immediately without consultative communication, such as transfer a call to ring group

When on an active call simply press the Transfer Key found on your Soft Keys, and then either press the extension Key or Dial the number you want to transfer the call to and press “B Transfer” on the Soft Key.